These Terms of Service (“Terms”) govern your access to and use of the Florm website at florm.io and the Florm online form and survey service (together, the “Service”). The Service is provided by Florm LLC, 47 W 13th St, New York, NY 10011, USA (“Florm”, “we”, “us”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Availability of the Service
The Florm app (“Cabinet”), respondent forms and paid plans launch on October 20, 2026 and are not available before that date. Features, limits and prices described on the website may change before launch.
2. Eligibility and accounts
You must be at least 18 years old, or the age of majority where you live, to create an account. You are responsible for the accuracy of your account information, for keeping your sign-in credentials confidential, and for all activity under your account. If you create an account for an organization, you confirm that you are authorized to bind it to these Terms.
3. Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in violation of any applicable law;
- send spam, phishing or malicious content, or collect sensitive data (such as passwords or payment card numbers) through forms;
- attempt to gain unauthorized access to the Service, other accounts or our systems, or interfere with their operation;
- reverse engineer, decompile or scrape the Service except as permitted by law;
- impersonate any person or misrepresent your affiliation; or
- harass, abuse or threaten other users, respondents or our staff.
We may suspend or terminate accounts that violate these Terms, abuse the Service or place excessive load on it.
4. Your content and respondent data
You own the forms you create and the responses you collect (“Your Content”). You grant Florm a limited, worldwide, non-exclusive license to host, store, process, transmit and display Your Content solely to provide and improve the Service. You are responsible for Your Content and for complying with applicable privacy laws toward your respondents, including giving any required notices and obtaining any required consents. Where Florm processes respondent data on your behalf, we act as your service provider.
5. Plans, billing and cancellation
The Early plan is free. Paid plans (Basic and Professional) are billed in advance in U.S. dollars on a monthly basis once they become available, using the payment method you provide. Prices exclude applicable taxes. You can cancel a paid plan at any time; cancellation takes effect at the end of the current billing period and you keep access until then. Except where required by law, fees already paid are non-refundable. If you change plans, we will show any proration before you confirm. We will give reasonable notice of price changes.
6. Feedback
If you send us suggestions or feedback, you allow us to use them without restriction or compensation.
7. Intellectual property
The Service, including its software, design, logos and documentation, is owned by Florm LLC or its licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. “Florm” and the Florm logo are trademarks of Florm LLC.
8. Third-party services
The Service may rely on or link to third-party services (for example, hosting providers). We are not responsible for third-party services, and your use of them may be subject to their own terms.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLORM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL. FLORM’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FLORM IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).
11. Indemnification
You will defend, indemnify and hold harmless Florm LLC and its officers, employees and agents from any third-party claims, damages and costs (including reasonable attorneys’ fees) arising from Your Content or your violation of these Terms or applicable law.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Sections that by their nature should survive termination will survive.
13. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in New York County, New York, and both parties consent to their jurisdiction.
14. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the effective date. Where appropriate, we will also notify account holders. Continued use of the Service after changes take effect means you accept the updated Terms.
15. Miscellaneous
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. These Terms, together with our Privacy Policy, are the entire agreement between you and Florm regarding the Service.
16. Contact
Florm LLC, 47 W 13th St, New York, NY 10011, USA.